FAR Privacy Notice

The safety and security of your personal data (hereinafter "Data") are of great importance to FANUC Europe Corporation S.A., 7, rue Benedikt Zender, 6468 Echternach, LUXEMBOURG hereinafter "FANUC") and we comply with all applicable data protection laws while collecting, processing and using (hereinafter combined: "processing") your Data.

This Privacy Notice aims to inform you about the processing of your personal data in connection with the usage of FANUC Assisted Reality (FAR) Application. FAR application is a Remote Expert Assistance Software.

FAR application provides teams with immediate access to augmented content and remote expertise to accelerate decisions in the field and create assets for knowledge management systems.

Designed to troubleshoot, inspect and maintain FANUC products and assets in the field, FAR provides a secure and highly interactive experience with access to workflow content and the ability to share live (through online sessions).

This solution is developed and provided by Librestream Technologies Inc. Remote Expert Assistance Software - Librestream Technologies. Librestream is certified to both ISO 27001:2013 and ISO 27018:2014 and has suitable physical and process-based safeguards in place to keep your information secure.

Key product capabilities:

• Stream video and share high quality images in environments with bandwidth as low as 30 kbps.
• Collaborate with advanced augmented reality tools such as onscreen text and tele station.
• Use AI object character recognition to identify the content of digital images and extract text, objects, and other identifying markers.
• Bridge language barriers with Onsight translator.
• Visualize relevant data in the field from IoT platforms.
• Invite third party vendors, customers or contactors with guest invites.
• Engage with multiple participants on a call.
• Compatible with enterprise wearables, smartphones, tablets and PCs.
• Remotely control zoom, lighting and camera of the device in the field.
• Record sessions to upload to a knowledge base.
• Integrate with back-office systems for a streamlined experience.
• Create custom compliance messages when a user logs in or starts a recording.

The FANUC Assisted Reality (FAR) Application is handled by FANUC Europe Corporation S.A. While using the FAR application, FANUC is processing personal data of the FAR application users. Below you will find a detailed information on the handling of your personal data.

Personal data (Data) we process during the remote assistance sessions through FAR applications:

• FAR username and password hash.
• User’s first name and last name (as a call participant for collections, transcripts, call and chat summaries).
• User’s email address and/or phone number.

FANUC uses this information in the following way:

• To facilitate FAR sessions.
• To provide usage reporting information.
• To perform troubleshooting and support of the FAR platform.
• To perform internal analytics to improve workflow and software improvements.
• To do FANUC’s services store my media such as images, audio, or video files.

During the usage of FAR application:

The users can capture images, audio, or video files. This images, audio, or video files will be stored further on FANUC’s SharePoint (internal) service. You have the option to store this information on FAR’s platform servers. You can also turn off still image capture, audio, and video recordings for all endpoints based on your business and privacy requirements.

The storage of the data by the FAR application.

FAR’s hosted services are cloud-based and are available in multiple regions worldwide depending on your location.

FAR uses third parties for the following services:

FAR may enter into agreements with third parties for necessary aspects of its services such as:

• Hosted/cloud services.
• GeoIP location.
• Captcha services.
• SSL certifications.
• Sending guest invites via SMS/email.

Data retention time.

The data collected during the usage of the FAR application will be securely stored within the FANUC IT ecosystem for the duration of the business relationship between FANUC and the customer.

Data subject rights.

Under the legal provisions of the GDPR you are entitled to the following rights as a data subject:

• Right to be Informed: Individuals have the right to know how their personal data is being collected, used, and processed.
• Right of Access: Individuals can request access to their personal data held by FANUC.
• Right to Rectification: Individuals can request corrections to any inaccurate or incomplete personal data.
• Right to Erasure: Also known as the “right to be forgotten,” individuals can request the deletion of their personal data under certain conditions.
• Right to Restriction of Processing: Individuals can request the limitation of how their personal data is processed in specific situations.
• Right to Data Portability: Individuals can receive their personal data in a structured, commonly used, and machine-readable format and transfer it to another data controller.
• Right to Object: Individuals can object to the processing of their personal data for direct marketing purposes or on grounds relating to their situation.
• Rights in Relation to Automated Decision-Making and Profiling: Individuals can request not to be subject to decisions based solely on automated processing, including profiling, which significantly affects themTop of FormBottom of Form.

Scope of your obligation to provide data

Generally, you are not obliged to provide us with your personal data. However, if you do not provide this information, we might not be able to make our support to you possible through remote assisted reality FAR. 

Supervisory Authority

You have the right to file a complaint with the responsible supervisory authority. For us it is:

Commission Nationale pour la Protection des Données

15, Boulevard du Jazz

L-4370 Belvaux

Contact details (group) Data Protection:

FANUC Europe Corporation, Société Anonyme
7, rue Benedikt Zender
6468 Echternach
LUXEMBOURG 

DataProtection@fanuc.eu