Motor Repair. FANUC European Repair Center.

Service

Lifetime Maintenance

FANUC provides lifetime maintenance for its products as long as they are used by customers, even for models that are no longer in production. Lifetime maintenance makes it unnecessary for our customers to renew their equipment due to discontinued maintenance service, thereby allowing them to use FANUC products at a low cost for several decades.

At our Repair Factory, we perform approximately 90,000 repairs per year in Japan, including products that were manufactured more than 40 years ago. We have a stock of over 3 million pieces of 17,000 types of repair parts, including old parts that are no longer in production, ready to repair used motors, PCBs, or units.

Even in cases where some parts run out of stock, the Repair Factory has a system for ﬁnding replacement substitutes or redesigning them. In addition, old manuals are also digitised as part of our efforts for lifetime maintenance.

Units which have broken down are cleaned in an automatic washing machine using robots or other means, and after drying them overnight with a drying furnace, they are repaired. Not only damaged parts, but also parts that are starting to deteriorate are replaced, to attain a quality in repair that is equal to a brand new unit.

We collect parts that have deteriorated but can still be regenerated and overhaul them for re-use, thus contributing to the reduction of waste as well.
The Repair Factory has performed over 1.9 million repairs thus far, and its know-how is utilised in domestic and overseas repairs, as well as being fed back to laboratories.

Example of repair for PCB, spindle motor and servo ampliﬁer unit over 40 years ago.

Goals

We aim to improve customer satisfaction by providing better services. To this end, we make efforts to shorten the average waiting time for services, and increase the percentage of maintenance parts that can be delivered immediately on demand.

Promotion Framework

In order to promote our basic policy, once a year, we hold the Global Service Conference, organised by the President and CEO, which is attended by top management of Group companies and service personnel from locations around the world, as well as key members from FANUC Headquarters.From 2020, due to the Covid-19 pandemic, we use online discussion boards to hold conferences, and just as in real conferences, participants share case studies and knowledge about topics like parts and technical information, maintenance tools, service training, and service DX through various working group activities to improve and strengthen our services.

The 2022 Global Service Conference, although held online, was attended by a total of about 540 participants with more than 1,200 comments and lively discussions.

Initiatives To Realise Mobile Services

More than 2,300 service personnel and support staff (all are FANUC Group employees) around the world handle phone calls, provide services at customer sites, and manage maintenance parts. Units replaced at the request of our customers are repaired at Repair Factories in 14 locations around the world to be reused. Using these units in subsequent maintenance services leads to waste reduction and the effective utilisation of resources.

Initiatives Enhancing Our Service System

In our after‒sales service, in addition to carrying out repairs in a short time, we are strengthening our efforts to implement preventive maintenance by detecting signs of trouble before breakdowns. We are actively marketing ZDT (Zero Downtime), which enables the monitoring of information and preventative maintenance by centrally managing information on mechanical parts, processes, system status, and maintenance timing by connecting the AI Servo Monitor, which connects CNCs via a network and collecting servo motor data to predict failures.

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