Working with FANUC: a collaborative relationship
What FANUC services do you hire?
Annual maintenance of all the bottling robots and in-plant hot-line service for more critical operations.
How do you assess the work and manner of the technical team?
FANUC renders us a high-quality service. It possesses a very well-organised team with technicians with a high level of training and knowledge of their product. The problems that arise are resolved efficiently, always with a countermeasure and a tailored approach.
What opinion do you have of FANUC, as a company, as a product and in terms of personal treatment?
After a relationship that has lasted 18 years, our collaboration has been and is very valuable. The current fleet and our prospects of expansion are proof of this.
As a company, we perceive FANUC's solidity, its good organisation and its technological leadership. As a product, in FANUC we have always found a robot that adapted to our particular needs. In our customer-supplier relationship, we consider the treatment we receive from the FANUC team to be close, attentive and collaborative in helping us find the best solution to our challenges.
How would you define FANUC in one word?