Service engineer is using FANUC FAR on a tablet

Remote Technical Support

Fast assistance, no matter the distance: always by your side thanks to the best technology.

What FANUC Provides for Your Business

Receive real-time assistance and guidance from our technical experts, remotely diagnosing and troubleshooting for faster return to operation. A win-win situation for your business and the environment by eliminating the need for on-site visits and minimising the associated costs. Quick issue resolution and convenience, aligning with environmentally conscious practices and sustainability goals.

FANUC Assisted Reality app on multiple devices.

Explore Our Range

Pictogram for Hotline Call Center (Service) in black. SVG format.

Standard Hotline

Connect with our knowledgeable experts for immediate, convenient and personalised assistance.

Pictogram for 24h (Service) in black. SVG format.

Extended Hotline

Round-the-clock-availability: benefit from the flexibility of 24/7 support and assistance. (Availability depends on country)

Pictogram for Remote Controls (User interface) in black. SVG format.

FANUC Assisted Reality

Remote video support that allows our technical experts to visually assess and diagnose issues in real-time streamlining troubleshooting efforts. A versatile and effective solution to enhance the support experience.

Discover FANUC Assisted Reality (FAR) - Remote Support Application

Choose our remote support application for fast assistance, convenience and cost-effectiveness.

FANUC technical experts connected remotely and virtually at your side to assist, visually assess and diagnose issues in real-time streamlining troubleshooting efforts.Self-help to access available documents

Video promoting FANUC Assisted Realty (FAR). English text inserts. Only music. Duration 1:00 minute.

Features of FANUC Assisted Reality

Icons/Pictos for Navigation usage of Global Website

High resolution video call system including live camera zoom, image capturing and lighting (even with low bandwidth - less than 64kbits for videos)

Recording and annotation / telestration

Transcription and Translation function

FAR meeting scheduling synchronised with MS Outlook

Supported devices: PC, laptop, smartphone, tablet, smart glasses

Accessible via FAR app or via browser application

Benefits For Your Business

Maximise Uptime

Cost Reduction

Contribution to Sustainability

Remote Training

FANUC Plans

Our service Plans are built to ensure optimal machine uptime, consistent output quality, and long-term operational efficiency. All with predictable costs and tailored support.
Whatever your product and your need, there is the right FANUC Plan for you!

discover fanuc plans

Download for Additional Information

Access essential technical specifications and valuable information about our products through our downloadable documents, aiding your decision-making process and maximising the utilisation of your FANUC products.

FANUC Assisted Reality Flyer

Explore key features and benefits

Download Preview