Development and Training of Employees

FANUC supports the growth of our employees as human capital who are indispensable for FANUC's business activities and who contribute to the value enhancement of FANUC.
In order to realise sustainable growth as a company in the future, we believe it is necessary to provide employees with opportunities to deepen their understanding of our basic principles and organisational vision, to act autonomously as strong individuals who recognise their own role, as well as to learn and grow according to their own career aspirations and strengths, and to maximise their strengths through mutual interaction.

FANUC strives to enhance the value of our employees by providing support for their individual growth and career development.

As an educational system for this purpose, we are currently providing executive employees with training to improve their management and leadership in the workplace according to their responsibilities. Furthermore, we are conducting training for mid-career employees to pursue their areas of expertise as professionals, and training for young employees to implement growth plans based on the values they cherish, and we are working to support their career development and growth through dialogue within the workplace.

We also conduct training for employees to give them the specific knowledge and skills that are required in the individual workplaces. 

The Service Division conducts cultivation and educational training for service personnel. At FANUC, we believe that improving the level of the services provided by our service personnel is of utmost importance. As such, we are working to provide high-quality services globally through the cultivation and education of our service personnel.

In addition to etiquette training for all new-graduate recruits, we strive to further improve customer satisfaction by giving consideration to personal appearance, behavior, and speaking manner, based on the Service Engineer Code of Conduct.

In addition, we have started an initiative to transfer young service personnel to the sales and technical support departments (for a designated period of about two years) in order to cultivate a multifaceted viewpoint, which will lead to career advancement and improvement of duties, by allowing them to see their own departments from the outside.

Apart from this, we would like to further improve the efficiency of current duties by appointing younger field service personnel for call center duties, which until now we thought could only be performed by veterans, using databases and reception systems.

We provide all employees with a tablet and/or laptop computer immediately after they join the Company. In addition, we provided our new employees with basic knowledge by sharing with them the e-learning content produced by FANUC ACADEMY and other resources prepared in-house by individual departments.

Currently, new employees watch the e-learning content in their free time for preparation and review.
Because our business is essentially based on client visits, we conduct not only general information security training, but also training on client information management, in order to ensure thorough information handling.

We maintain a high level of service overseas by using videoconferencing systems, on-demand seminars, and video materials to provide overseas service personnel.

 * needs to be updated to 2022

Number of FANUC ACADEMY trainees
Worldwide service personnel: 332

Number of trainees trained in principal group companies
Worldwide service personnel: 828

Number of FANUC ACADEMY training hours (annual average per trainee)
Domestic service personnel: 20.83 hours